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FAQ

*** COVID-19 UPDATE ***

During the COVID-19 outbreak Canada Post and postal systems around the world are seeing a tremendous increase in service demands, therefore orders may take longer than usual to arrive. Please exercise patience as we try to get your order to you as safely and quickly as we can.

Where is the store based?

Toronto, ON. CANADA

Do you guys ship to _______?

We ship worldwide!

Can I get a refund? Can I exchange an item?

All sales are final. Please review your purchase carefully before making your purchase.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 8 weeks. We are not responsible for packages lost in transit!

When will my order ship?

We usually take up to 2-3 business days to process and ship out orders. You will receive a shipping confirmation email saying that your order is on it's way.

Where's my tracking number?

To save you shipping costs we ship our smaller and flat sized items using lettermail. We want our products to reach you the most affordable way possible. For everything else a tracking number will be included.

How do your shirts fit?

Here's a size chart.

When do you restock the webstore?

Restocks may or may not happen with certain items. Any notification of a restock will be posted on our Instagram page.

Do you do wholesale?

Most definitely. If you are interested in stocking us in your store send us an e-mail and we'll work stuff out from there.


Question still not answered?
Please send an e-mail to playingwithplatinum@gmail.com and we will get in touch ASAP.